GoGo Smart is the official app developed by CSCS that reads CSCS and some Partner Card Scheme smartcards. Go Smart can read both physical and virtual smartcards.
Yes, Go Smart is free to download and use.
Go Smart is available for Android, iOS and PCs for reading virtual smartcards; and for Android and PCs for physical smartcards.
A virtual card is a card stored entirely as data on an electronic device such as a phone or tablet. Virtual cards are stored in an app called Vircada and can be easily accessed when needed
Go Smart for Android - Google Play
Go Smart for Apple - App Store
Go Smart is not compatible with:
Try deleting the app from your device and reinstalling it.
Go Smart can be used for all CSCS cards and some Partner Cards, depending on which version of Go Smart you are using. See Compatible smartcards page for more information.
If you are reading cards from a mobile device then all you need to do is download the relevant Go Smart app.
If you are reading cards from a PC or laptop:
The Friendly Device Name (mobile devices) or Reader Name (PCs & laptops) is the device name sent to cardholders who hold a virtual smartcard when their card is read. This gives the cardholder a record of where and when their card was read, as well as by who.
For a selection of suitable readers visit Smartcard Focus
This is because you do not have the correct hardware connected, installed or configured to read cards. For a PC connected smartcard reader, ensure appropriate drivers are installed, close the app and make sure the smartcard reader is plugged into the USB port. Then launch Go Smart again.
For a virtual card, ensure you have configured your handheld QR code reader and installed the appropriate drivers.
There are two likely causes for this error. Firstly, you should ensure that you have good network connectivity and can connect to the internet from a web browser. If you do have good internet access, but Go Smart is still not connecting to the CSCS Management service, this is probably due to a network access restriction being imposed by your organisation’s firewall or web proxy. In order to resolve this, you will need to contact your IT department, as they will have to unblock or whitelist the CSCS Management service hostnames/IP addresses.
Yes, you can install Go Smart on as many devices as you wish.
Download Go Smart from the appropriate app store and you are ready to read smartcards from your new device.
When a physical card is read offline, Go Smart reads the data stored in the card chip and presents it on screen.
When a physical or virtual card is read online, Go Smart checks whether there are any updates for the card before displaying the data.
When a virtual card is read offline, the card is provisionally validated and basic card information is provided. The card read is then cached on the reader and completed once connectivity is restored.
Yes, however you will only be able to read virtual cards, NFC is required to read physical smartcards.
When the cardholder clicks ‘Read Card’, a short-life QR code is displayed. This QR code can only be read once by the Go Smart card reading app on each device. If you have already read the QR code and wish to read the card again, ask the cardholder to refresh their QR code by pulling down from the top of the screen. This will generate a new QR code, which can now be read in the usual way.
Also, please be advised that the quality of QR code reading is very much dependant on the capabilities of the device that is being used. If you continue to experience difficulties, please consider installing Go Smart on a different device or sourcing a different handheld QR code reader or Webcam.
Every NFC enabled smartphone has a ‘sweet-spot’ on the back of the device where card reading is optimised. Locate this area (which is always at the back of the smartphone and usually towards the top of the device). Once located, ensure that you hold the card firmly to this area and keep the card still whilst it is being read.
Please be advised that error messages will be displayed if you move the smartcard on the device whilst attempting to read it.
If you still have problems read the card, it could be because the card you’re attempting to read isn’t “smart”, the card’s chip is damaged or faulty, you moved or removed the card from the device before Go Smart had finished reading it, or the card is fake. Check the card using the alternative method on this page
They’re not stuck. This is a holding area for virtual cards that have been read offline. The card read can only be completed when connectivity becomes available. Once the card read has been completed, the offline reads will be reallocated to either ‘New’ or ‘Rejected’ card reads.
If you have app auto-updates enabled on your mobile device, then Go Smart updates will automatically be installed. If this is not enabled, then you will need to manually check for updates from the relevant app store.
For PC or laptop Go Smart, you will be notified of an app update when you next open the app.
Please email us at email@example.com and we’ll get back to you as soon as possible, usually within 24 hours. Our business hours are 9-5 Monday to Friday, excluding Bank Holidays.